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CONTACT US

Need Assistance? 
We’re always ready to help!

We appreciate the opportunity to provide you with custom handcrafted garments from Elysian HGC. If you have any questions or concerns, please feel free to fill out the form below or, shoot us an email and we will get back with you within 24 hours. 

Have any other questions or concerns? 

Email us at

info@elysianhgc.com

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RETURNS, EXCHANGES & REFUNDS

If you are unhappy with your purchase, we'll find a solution that works for you. Our products can be returned, refunded or exchanged within 14 days, and we'll pay for the return shipping if you're in the US. Returns can be refunded in the original payment method or a digital store credit. 

FREQUENTLY ASKED QUESTIONS

  • Do you provide International delivery?
    We are currently only shipping Nationwide. We will update you when we are shipping internationally.
  • How do I return an item?
    Please reach out to our Customer Service and we will send you a return shipping label if it falls within our returns, exchanges, and refunds policy.
  • What is your returns policy?
    If you are unhappy with your purchase, we'll find a solution that works for you. Our products can be returned or exchanged within 14 days, and we'll pay for the return shipping if you're in the US. Returns can be refunded in the original payment method or a digital store credit.
  • How do I track my order?
    All tracking information can and will be sent via email or SMS if you opt into our SMS tracking update services.
  • How can I contact your couriers?
    The selected courier information will be provided within the tracking email for all orders shipped.
  • What are your delivery options?
    All delivery methods of selected courier services such as USPS, FedEX, DHL, etc. will be provided at the time of product shipping. Our products are shipped via USPS most often times.

BECOME A BRAND AMBASSADOR

Gain early access to rare and handcrafted designs that barely make it to the public collection.

ACCESS TO THE MEMBER'S ONLY CLUB

Gain early access to rare and handcrafted designs that barely make it to the public collection.

TAKE ELYSIAN WITH YOU

Get ready for amazing deals on our app! Launching soon on the App Store and Google Play, with offers at your fingertips!

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